NJLA: News Program highlights, news and additions to the NJLA site. http://www.njla.org/ NJLA http://www.njla.org/i/logoimage.png http://www.njla.org/ <strong>Write a Basic Customer Service Management Plan in Two Hours</strong> Want to develop a basic customer service management plan? Friday, November 17, 2006 | 10:00 - Noon (9:30 coffee) | Cost: FREE http://www.sjrlc.org/spice/2006_10/cust_serv_mgmt.pdf <strong>Book Reviews: Learn How to Write and Use Them At Your Library</strong> Learn how to write and use them at your library! Co-sponosred by the NJLA Reference Section and Reader’s Advisory Roundtable | Monday, October 23, 2006 | 9:30 a.m. - 1:00 p.m. | Registration, Continental Breakfast at 9:00 a.m. | Somerset County Library http://www.njla.org/programs/bookreviews.pdf