Training Lead - The Learning Center, Jersey City Free Public Library

Job Description:

JCFPL
JOB TITLE: Training Lead

DEPARTMENT:
The Learning Center

LOCATION:
Learning Center offices and various branch locations

REPORTS TO: Learning Center Director

CIVIL SERVICE JOB TITLE: Senior Training Technician

FULL-TIME/PART-TIME:
Full-time

SALARY RANGE: $75,000 - $90,000 per year

WORKWEEK:
Monday - Thursday: 9:00am - 5:00pm or 12:00pm - 8:00pm, depending on Learning
Center needs; Friday: 9:00am - 5:00pm. (35 hours/week). May be required to work
weekends as needed.

APPLICANT DEADLINE: April 18, 2025

JCFPL is the largest municipal
library in the State of New Jersey, with ten locations and growing, and a
collection comprising over 2.5 million print and digital items. Our staff of
nearly 120 dedicated individuals serves the residents, students, and workers of
Jersey City: the largest city in Hudson County, N.J., and the second-largest
city in New Jersey.

The staff of JCFPL reflects the
cultural and linguistic diversity of Jersey City, which is consistently ranked
as the most diverse community in the United States. Collectively, our staff
speaks over 16 languages, including English, Spanish, Arabic, Hindi, Tagalog,
Gujarati, Marathi, Igbo, Portuguese, and others.

JCFPL is committed to building on
our strong foundation and expanding our ability to meet the needs of Jersey
City’s growing and increasingly diverse community.

About the Position:

The Jersey City Free Public Library
(JCFPL) is seeking a strategic, innovative Training Lead to design, implement,
and oversee professional development programs for library staff.

The ideal candidate is a proactive leader
with a strong background in instructional design and adult learning
methodologies. They will collaborate with Subject Matter Experts (SMEs) to
develop high-quality training materials that marry classic best practices with
emerging trends in professional development.

JOB DUTIES

Staff Training Program Development & Delivery

●       Collaborate
with JCFPL Leadership to develop strategic training plans that align with
organizational objectives

●       Design
and deliver new employee training to ensure understanding of job duty expectations
and responsibilities

●       Design
and develop engaging curricula and materials aligned with JCFPL’s Mission,
Purpose, and Commitments

●       Work
with Subject Matter Experts (SMEs) inside and outside the library field to
develop effective training programs

●       Partner
with librarians, educators, and external trainers to create specialized
learning opportunities

●       Coordinate
with library departments to ensure training aligns with service delivery and
operational needs

●       Lead
in-person and virtual training sessions, workshops, and instructional programs
on key competencies

●       Motivate
and inspire staff to excel, innovate, and work daily to fulfill JCFPL’s
Mission, Purpose, and Commitments

●       Foster
an inclusive learning environment and work effectively with diverse backgrounds
and personalities

●       Organize
external trainers for semi-annual all-staff training days, addressing
leadership-identified needs

●       Facilitate
training on relevant software and programs with existing partners and providers

●       Develop
new partnerships for additional staff training opportunities, including
professional development and leadership programs

Quality Assurance & Evaluation

●       Assess
training program effectiveness through employee feedback, performance reviews,
and training evaluations

●       Utilize
data-driven insights to refine training methodologies and ensure ongoing staff
development

Resource & Technology Management

●       Manage
training resources, schedules, and digital platforms to facilitate efficient
learning experiences

●       Incorporate
emerging technologies and digital tools to enhance content creation and
training delivery

●       Ensure
that all staff members have access to training materials, online courses, and
skill development resources

Policy & Process Improvement

●       Identify
up-to-date best practices in staff training and development, ensuring that
JCFPL employees are equipped with the latest skills and knowledge

●       Continuously
improve onboarding, cross-training, and leadership development programs to meet
the evolving needs of JCFPL services

CORE COMPETENCIES

Support

●       Provide
guidance and mentorship to library staff at all levels

●       Develop
tailored training programs for both new and experienced employees in all parts
of the organization

●       Adapt
to changes or challenges in training audience or environment

Communication & Collaboration

●       Facilitate
clear, transparent communication across library departments

●       Work
closely with senior leadership and supervisors to align training initiatives
with organizational goals

●       Manage
multiple training projects simultaneously

●       Support
learners at different skill levels with empathy and patience

●       Deliver
constructive feedback effectively, even to individuals who may be resistant or
reluctant, using empathy, diplomacy, and clear communication

Customer
Service

●       Ensure
JCFPL staff receive training that enhances customer service interactions and
patron engagement

●       Design,
develop, and deliver training modules on best practices in patron assistance
for library services, reference assistance, leadership, community engagement,
and other areas identified as needs

Instructional
Design & Adult Learning

●       Utilize
adult learning principles to design engaging, interactive training materials

●       Implement
a variety of instructional formats, including in-person workshops, e-learning,
and blended learning approaches

●       Create
materials and training experiences that utilize a motivating, learner-centered
approach that appeals to a variety of learning styles and easily allows for
differentiated instruction

  Assessment
& Continuous Improvement

●       Track
employee progress through evaluations, feedback, and performance metrics

●       Adapt
training programs based on library needs and evolving industry trends

●       Continuously
explore new training methodologies and leverage emerging technologies to
improve staff education

Technology
& Digital Literacy

●       Train
staff on digital tools, emerging technologies, and library management systems
as they relate to continuous professional development and lifelong learning

●       Stay
current with library technology trends to ensure JCFPL staff are equipped with
modern skills

Leadership
& Cultural Competency

●       Build
and maintain strong relationships with stakeholders, including staff,
leadership, and external partners

●       Promote
a culture of ABIDE (Accessibility, Belonging, Inclusion, Diversity, Equity)
within training initiatives

●       Ensure
that training materials reflect the cultural diversity of Jersey City and
support an inclusive workplace

REQUIRED
EXPERIENCE/EDUCATION

Note:
Applicants must meet one of the following or a combination
of both experience and education.  Thirty
(30) semester hour credits are equal to one (1) year of relevant experience.

Six (6) years of
professional experience in work involved in the planning and carrying out of training
programs of varied types such as employee training, adult education, and /or
group education; or teaching in elementary school through college which shall
have included curriculum development and/or organization of learning programs;
or combination thereof.

Or

Possession of bachelor’s
degree from an accredited college or university, and two (2) years of the
above-mentioned professional experience.

Or

Possession of
Master’s degree in Education or related field, and one (1) year of the
above-mentioned professional experience.

PREFERED
EXPERIENCE/EDUCATION

Education:

●       Bachelor’s
degree in Adult Education, Instructional Design, Organizational Psychology,
Cognitive/Educational Psychology, or a related field

○       Master’s
degree in any of the above fields is preferred

●       Preferred
Certificates: Talent Development, Instructional Design, Adult
Learning/Pedagogy, and/or Project Management

Experience:

●       Minimum
of 3 years of experience in staff training, instructional design, learning
& development, or employee development—ideally within a library,
educational institution, or public service organization

●       Experience
working with many teams at once and managing multi-departmental training
programs

●       Proven
track record in developing and evaluating employee training initiatives with
measurable outcomes

Additional
Relevant Skills

●       Proficient
in Microsoft Office, Learning Management Systems, AI-driven solutions, and
digital learning platforms

●       Familiar
with performance assessment tools and training evaluation techniques

●       Ability
to inspire, coach, and develop staff

NOTES:

This job posting description is
associated with a New Jersey Civil Service job title; the New Jersey Civil
Service Commission requires all incumbents to possess and be prepared to verify
the minimum experience and skills required for the associated Civil Service job
title.

 This position is subject to residency
requirements as set forth in the New Jersey First Act.

Application link or email address: https://www.jclibrary.org/about/employment-opportunities/

Salary range or hourly wage: $75,000 - $90,000

MLS required: No, an MLS is not required.

Job focus:

Work schedule: